Nissan opens new European field quality centre

Filed under:
News, Nissan
on 07/11/2007

Source: Nissan

Nissan Motor Co., Ltd, today announced the official opening of a state-of-the-art field quality centre (FQC) at the Nissan Technical Centre Europe located in Cranfield, Bedfordshire in the UK. The new facility, which was built at a cost of 4.5 million euros ($6.13 million*), will play a leading role for product quality improvement in Europe, and also centralise responsibilities previously handled by several functions dispersed throughout the continent. “Establishing the FQC here at Cranfield enhances our ability to work cross-functionally and quickly develop countermeasures to vehicle quality issues in Europe,” said Russell Crossan, general manager of quality for Nissan Europe.

Using parts collected directly from dealerships, FQC engineers will reproduce the concern experienced by customers in the market. They will then lead teams drawn from development, manufacturing and suppliers to identify the root causes and develop “right first time” countermeasures.

The centre will have a total staff of 46, as well as guest engineers from supplier partners who will work with the FQC to improve parts quality.

The new centre will work closely with Nissan’s new state-of-the-art field quality center which opened last week in Kanagawa Prefecture, Japan, as well as Nissan’s two FQC facilities in the US, in order to enhance Nissan’s global standard of quality and ultimately contribute to higher customer satisfaction.