Mercedes-benz introduces "Click and Collect" delivery

1 min read
Nov. 11. 2020
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It’s never been easier to find, purchase and take delivery of a Mercedes-Benz or smart. New and Approved Used stock is available for customers to view online and, with home delivery, it’s now possible to receive their new car without having to leave home.

Customers can view every available New and Approved Used car from any Mercedes-Benz Retailer in the country via the website The live locator, which can be narrowed down by location, has the capability to run a personalised finance quote that includes the Retailer’s offer on a specific car. And now, relevant finance approvals can also be carried out online.

A home test drive can also be requested using the Online Showroom. The Retailer will be in touch to arrange a suitable time to deliver a demonstrator to the customer’s home so they can get to know their chosen car.

Once a customer has reserved their car online, the Retailer will get in touch to finalise the necessary payment and contract details, and to arrange a convenient delivery date. Alternatively, customers can opt to simply collect their new car from the Retailer.

Additionally, when purchasing their new Mercedes-Benz, customers can choose to exchange their current vehicle with Guaranteed Part Exchange. There are six easy-to-follow steps allowing an accurate report of the car’s condition; these will then generate a valuation valid for 14 days.

Rachael Thompson, Sales Director, Mercedes-Benz Cars UK Ltd, said: “Our aim is to give customers complete flexibility when buying their new car. This means it’s now possible to find and buy a Mercedes-Benz or smart without leaving the house. Using our Online Showroom, customers can tailor the purchase journey to suit their needs - customers can also opt to ‘click and collect’ their new car.”

Where the customer opts to take home delivery, the car will be delivered either via a single car transporter or by a driver. In both instances the customer will receive a call advising when the car has arrived, rather than the driver knocking on the door.

The driver will maintain a two-metre distance during the entire delivery process and, to enable this, customers will be asked to show their ID from behind a glass window or door.

Once the necessary paperwork is completed, the car will be cleaned by the driver, and a set of sanitised keys will be left on the front passenger seat.